Client Stories

The engagement has since moved through four refresh cycles with Weston periodically testing the market along the way. @GROUP used each cycle to challenge NHP’s assumptions with data and recommend a leaner fleet, even when that meant fewer machines to sell.

The partnership with @GROUP began in Australia, where the team conducted detailed analysis of HFW’s printing estate across Sydney, Melbourne, and Perth.

The print solution delivered as promised: a best-of-breed environment that saved money while improving reliability. But @GROUP’s attention to detail and meticulous project management truly set them apart.

In 2025, Essendon turned to @GROUP to design a solution that could modernize infrastructure while minimizing strain on limited resources.

Baptcare
Baptcare is a not-for-profit organization that is widely recognized for the multi-dimensional award-winning residential and community care services it provides for more than 13,000 aged and disadvantaged people across Victoria, South Australia and Tasmania. Baptcare employs more than 2,000 staff, providing care and support for people of all ages, cultures, beliefs and circumstances. @DOCS are proud to be delivering a ‘Complete Print Solution’ across Baptcare’s 37 Victorian, Tasmanian and South Australian sites providing a fully managed print environment and digital office technologies to streamline and support Baptcare’s operations now and into the future.
Zagame Automotive Group
The Zagame Automotive Group is one of Australia’s pre-eminent prestige motoring retail organisations, with some of the world's premium marques and vehicles the Zagame portfolio provides Melbourne, and now Adelaide, with a world class automotive experience. @DOCS are proud to be delivering a multi-faceted ‘Complete Print Solution’ across the Zagame network to meet their industry specific document management requirements. @DOCS has deployed a fully managed environment incorporating an advanced print management platform with mobile print, interactive automated workflows, colour management, advanced fleet diagnostics & analytics to significantly increase productivity whilst reducing their print-related expenditure and manual processing. @DOCS’s partnership with Zagame Automotive Group continues with the deployment of digital office optimisation technologies, ensuring that their business operations and office environment is cutting edge.
Greif
With over 140 years’ experience, Greif, Inc. is a global leader in industrial packaging products and services, employing over 17,000 people with 290 operating locations in 43 countries, Greif manufactures rigid industrial packaging, paper packaging and a multitude of other packing solutions and services for a diverse range of industries. 2019 will see the completion of Greif’s upgrade to a @DOCS Complete Print Solution for its global operations, and with its recent acquisitions, now also including an additional 80 sites requiring our services and support.
Hall & Wilcox
Hall & Wilcox are recognised as one of Australia’s most progressive law firms employing around 750 people in 8 locations Australia wide, catering to corporate, public sector and private clients, both Australian-based and those offshore doing business in Australia. @DOCS are proud to continue their long standing relationship with Hall & Wilcox, beginning 8 years ago when still a single office law firm to today being one of the most well respected legal practices in Australia. Continually building on a solid Complete Print Solution platform and now also incorporating dedicated document management solutions, @DOCS continues to meet the ever-expanding requirements of Hall & Wilcox ensuring a continuity of service delivery for their staff and clients alike.
Finnegan (Finnegan, Henderson, Farabow, Garrett & Dunner, LLP)
Finnegan is one of the pre-eminent intellectual property law firms in the world with ten offices in North America, London and Asia, offering full-service IP legal and technical experience in virtually every industry and technology. As a specialist law firm Finnegan recognised the expertise and focus which @DOCS provides with our ‘Complete Print Solution’. For two years @DOCS have been successfully managing and maintaining Finnegan’s MFD fleet whilst additionally providing an enhanced scanning and security solution to support their operations.
K&L Gates
One of the world’s most well regarded global law firms with more than 1750 lawyers employed worldwide, @DOCS have had a long standing relationship with K&L Gates for over 12 years. Initially engaged by Middleton’s to service its pre-existing four law offices in Australia, our engagement expanded and continues with the amalgamation with K&L Gates and their network of 48 offices worldwide. @DOCS have completely upgraded K&L Gates global operation to a Complete Print Solution incorporating significant consolidation of single function print devices to a platform of multi-functionality incorporating enterprise based mobility, security and redundancy with advanced reporting and analytics and supported by dedicated account management.
Ogletree Deakins
Ogletree Deakins, with more than 850 lawyers in 53 offices across the United States, and also Canada, Mexico and Europe, works daily with employers in connection with their labor, employment and workplace litigation needs. @DOCS has been supporting Ogletree Deakins successfully for over 18 months deploying a ‘Complete Print Solution’ that encompasses an embedded scanning solution and additional layers of security whist increasing end user satisfaction, productivity and cost efficiency.
Nufarm
One of the world’s leading developers and manufacturers of seeds and crop protection solutions, Nufarm is the dependable global partner behind thousands of agricultural success stories, working in partnership with agronomists, industry stakeholders and side by side with farmers to increase their crop yields and productivity. Nufarm engaged @DOCS in November 2017 to evaluate existing contractual arrangements for their head office (Melbourne) as well as their largest international hubs and this engagement was subsequently extended to the management of their entire print category. That evolved into a ‘Complete Print Solution’ with a global technology platform which is being deployed location by location from April 2018 and proceeding as incumbent legacy agreements mature.
Beaumont Tiles
From a single store in Adelaide, today Beaumont Tiles has become an iconic national tile company with over 110 outlets catering to everyday Australians, commercial operators and trades people as well as customised offerings for high-end designers. Beaumont Tiles engaged @DOCS in July 2017 to evaluate existing contractual arrangements, identify inefficiencies, design a ‘best fit’ solution and to navigate a way forward with a new vendor. This engagement evolved into a ‘Complete Print Solution’ with an enterprise wide device management platform for their head office (Adelaide) and state distribution centres (Brisbane, Sydney,Melbourne).
Marc Jacobs
The Marc Jacobs fashion house operates 280 stores and employs 1,300 staff in 60 countries and is a longstanding brand in the illustrious LVMH (Louis Vuitton Moët Hennessy) Group. Marc was the artistic director at Louis Vuitton for 16 years from 1997 to 2013. Marc Jacobs engaged @DOCS to implement a ‘Complete Print Solution’ resulting in a 50% reduction in devices and a significant reduction in print costs whilst increasing office efficiency and employee productivity. @DOCS has enjoyed a long-term partnership with LVMH – Marc Jacobs and continues to add significant value to their organization by providing tailored printing solutions to meet their demanding needs in today’s increasingly dynamic and discerning luxury-brand market.
ASG Group
For over two decades ASG has been providing businesses with innovative, high quality, and cost-effective IT services, from business strategy and advisory, through to infrastructure and managed services. ASG offer their customers a genuine alternative in the IT Services landscape through their ability to provide a complete digital transformation service. @DOCS deployed a ‘Complete Print Solution’ for ASG, comprising mobile/guest printing and a specialized scanning platform across 9 offices in Australia.

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What our customers say

Testimonials

Highly Rated

4.9
out of 5

@GROUP combines deep expertise with a genuine partnership approach. They operate as an extension of my IT team—handling the heavy lifting, anticipating challenges, and ensuring everything runs smoothly. They remain engaged, responsive, and proactive, solving problems and making my job easier. That ongoing commitment is what truly sets them apart.

Owen Phillip IT Manager
Essendon Football Club
As the CIO of Ogletree Deakins, I have had the pleasure of working with Rich Ayares and the others at @GROUP for the past several years. Prior to the work we did with @GROUP, there was very little “strategic” in terms of how we purchased printing solutions. Their hard work, attention to detail and patience with all involved were very much part of the “secret sauce” that resulted in such a positive result. I personally found their subject matter knowledge of the industry and technology to be a perfect fit for our firm and I look forward to partnering with them for years to come.

Ken Schultz CIO
Ogletree, Deakins, Nash, Smoak & Steward, P.C.
@GROUP commitment to client success is second to none. Their knowledge and experience specifically serving global customers is invaluable to any organization. This has translated into several high profile global managed print deployments that have all been successful because of their commitment and ability to overcome international challenges. Greg is a man of character and @GROUP are a true business partner.

Director – Enterprise Operations Fragomen, Del Rey, Bernsen & Loewy, LLP
Rick is a professional, passionate and results driven consultant that continues to find financial savings without compromising service quality. Furthermore Rick understands his clients business needs and delivers a quality outcome every time and as such I have no hesitation in recommending him and the @GROUP team.

Sam Sofianos CIO
Colin Biggers & Paisley
@DOCS has been trusted advisors to K&L Gates since 2006 and continue to provide Complete Print Solutions across our global office network. K&L Gates commercial mandate is to provide our clients with cost efficient, high-quality print and document management services. Their dedicated team of professionals have always clearly understood our objectives, without prejudice to aparticular OEM or hardware vendor, applied their market wide expertise to the consolidation of our print fleet internationally resulting in a more functional, productive and cost-effective outcome for our firm (and clients). Their continual assessment of our needs and technological updates provides ongoing benefits for the term of engagement. I therefore unequivocally recommend the services of @Docs

Dion Cusack Corporate Services Director
K&L Gates
@DOCS commitment to client success is second to none. Their knowledge and experience specifically serving global customers is invaluable to any organization. This has translated into several high profile global managed print deployments that have all been successful because of their commitment and ability to overcome international challenges. Whether procuring, supporting or providing a first-class customer experience, the @GROUP team’s ability to navigate the complexity that comes with multi-national deployments provides a seamless solution you can rely on. Bridging the gap between global providers, who most often work independently based on region, takes knowledge and skill to navigate and the team from @DOCS have in my opinion mastered this and are a true business partner.

Mike Verdello Director
Enterprise Operations: Fragomen, Del Rey, Bernsen & Loewy, LLP