Client Stories

Founded in 1918, Cranbrook is a distinguished Anglican independent day and boarding school for boys, Pre-school to Year 12. Cranbrook operates four campuses catering to approximately 1300 students.

Cranbrook had a considerable number of under-utilised print devices, basic print functionality and performance when it engaged CPC to identify cost inefficiencies, consolidate, modernise and optimise its fleet.

One of Australia’s most prestigious girls’ colleges, Loreto Mandeville Hall Toorak (LMHT) was established in 1924 as an independent Catholic girls’ school. It enrols approximately 1,200 girls from early learning to Year 12 and is one of an international group of Loreto schools, including seven across Australia.

The Melbourne Archdiocese Catholic Schools Ltd (MACS) is a faith-based educational jurisdiction and a leading provider of school education in the third-largest Catholic diocese in the world. MACS provides a range of services to support about 18,700 teaching and non-teaching staff in 330 Catholic schools serving more than 153,000 students.

Baptcare

Baptcare is a not-for-profit organization that is widely recognized for the multi-dimensional award-winning residential and community care services it provides for more than 13,000 aged and disadvantaged people across Victoria, South Australia and Tasmania. Baptcare employs more than 2,000 staff, providing care and support for people of all ages, cultures, beliefs and circumstances.

@DOCS are proud to be delivering a ‘Complete Print Solution’ across Baptcare’s 37 Victorian, Tasmanian and South Australian sites providing a fully managed print environment and digital office technologies to streamline and support Baptcare’s operations now and into the future.
Zagame Automotive Group

The Zagame Automotive Group is one of Australia’s pre-eminent prestige motoring retail organisations, with some of the world’s premium marques and vehicles the Zagame portfolio provides Melbourne, and now Adelaide, with a world class automotive experience.

@DOCS are proud to be delivering a multi-faceted ‘Complete Print Solution’ across the Zagame network to meet their industry specific document management requirements. @DOCS has deployed a fully managed environment incorporating an advanced print management platform with mobile print, interactive automated workflows, colour management, advanced fleet diagnostics & analytics to significantly increase productivity whilst reducing their print-related expenditure and manual processing. @DOCS’s partnership with Zagame Automotive Group continues with the deployment of digital office optimisation technologies, ensuring that their business operations and office environment is cutting edge.
Recently celebrating its 105th birthday, API (Australian Pharmaceutical Industries) is a health and beauty company in Australia providing pharmaceutical manufacturing, distribution and retailing. API is Australia’s largest wholesale distributor of pharmaceutical and allied products with almost 600 pharmacy outlets, including the Priceline and Soul Pattinson Chemist brands, plus a further 750 pharmacies supporting its members program.

Providing Complete Print Solutions to API for over 8 years, @DOCS continues its relationship as a trusted technology partner facilitating ongoing value-added services to support API’s operations to ensure it remains the trusted name in pharmacology, health and beauty products.

@DOCS is proud to be the platinum sponsor for the Priceline Sisterhood charity initiative providing much needed services and funds to those in need.
Greif

With over 140 years’ experience, Greif, Inc. is a global leader in industrial packaging products and services, employing over 17,000 people with 290 operating locations in 43 countries, Greif manufactures rigid industrial packaging, paper packaging and a multitude of other packing solutions and services for a diverse range of industries.

2019 will see the completion of Greif’s upgrade to a @DOCS Complete Print Solution for its global operations, and with its recent acquisitions, now also including an additional 80 sites requiring our services and support.
Hall & Wilcox

Hall & Wilcox are recognised as one of Australia’s most progressive law firms employing around 750 people in 8 locations Australia wide, catering to corporate, public sector and private clients, both Australian-based and those offshore doing business in Australia.

@DOCS are proud to continue their long standing relationship with Hall & Wilcox, beginning 8 years ago when still a single office law firm to today being one of the most well respected legal practices in Australia. Continually building on a solid Complete Print Solution platform and now also incorporating dedicated document management solutions, @DOCS continues to meet the ever-expanding requirements of Hall & Wilcox ensuring a continuity of service delivery for their staff and clients alike.
Finnegan (Finnegan, Henderson, Farabow, Garrett & Dunner, LLP)

Finnegan is one of the pre-eminent intellectual property law firms in the world with ten offices in North America, London and Asia, offering full-service IP legal and technical experience in virtually every industry and technology.

As a specialist law firm Finnegan recognised the expertise and focus which @DOCS provides with our ‘Complete Print Solution’. For two years @DOCS have been successfully managing and maintaining Finnegan’s MFD fleet whilst additionally providing an enhanced scanning and security solution to support their operations.
K&L Gates

One of the world’s most well regarded global law firms with more than 1750 lawyers employed worldwide and ranked 46th highest grossing law firm on The Gobal 200 for 2019 (Law.com 2019; https://www.law.com/law-firm-profile/?id=174&name=K%26L-Gates) @DOCS have had a long standing relationship with K&L Gates for over 12 years. Initially engaged by Middleton’s to service its pre-existing four law offices in Australia, our engagement expanded and continues with the amalgamation with K&L Gates and their network of 48 offices worldwide.

As of 2019 @DOCS have completely upgraded K&L Gates global operation to a Complete Print Solution incorporating significant consolidation of single function print devices to a platform of multi-functionality incorporating enterprise based mobility, security and redundancy with advanced reporting and analytics and supported by dedicated account management.
Ogletree Deakins

Ogletree Deakins, with more than 850 lawyers in 53 offices across the United States, and also Canada, Mexico and Europe, works daily with employers in connection with their labor, employment and workplace litigation needs.

@DOCS has been supporting Ogletree Deakins successfully for over 18 months deploying a ‘Complete Print Solution’ that encompasses an embedded scanning solution and additional layers of security whist increasing end user satisfaction, productivity and cost efficiency.
UniSuper

With over 400,000 members and $80 billion in net funds under management, UniSuper is one of Australia’s largest superannuation funds.

In 2015 UniSuper engaged @DOCS to provide a ‘Complete Print Solution’ for their national head office and all state and territory branches. @DOCS were able to tailor a flexible solution, taking into consideration the pre-existing financial and contractual commitments for UniSuper’s incumbent print structure, whilst ensuring through a staggered deployment that the organisation could immediately begin to take advantage of the benefits provided by our more efficient and cost-effective ‘Complete Print Solution’. Due to the success of the initial deployments UniSuper has additionally engaged @DOCS to provide solutions for its university campus-based retail outlets, and to deploy an enhanced secure print solution for all its national offices and outlets.
Nufarm

One of the world’s leading developers and manufacturers of seeds and crop protection solutions, Nufarm is the dependable global partner behind thousands of agricultural success stories, working in partnership with agronomists, industry stakeholders and side by side with farmers to increase their crop yields and productivity.

Nufarm engaged @DOCS in November 2017 to evaluate existing contractual arrangements for their head office (Melbourne) as well as their largest international hubs and this engagement was subsequently extended to the management of their entire print category. That evolved into a ‘Complete Print Solution’ with a global technology platform which is being deployed location by location from April 2018 and proceeding as incumbent legacy agreements mature.
Beaumont Tiles

From a single store in Adelaide, today Beaumont Tiles has become an iconic national tile company with over 110 outlets catering to everyday Australians, commercial operators and trades people as well as customised offerings for high-end designers.

Beaumont Tiles engaged @DOCS in July 2017 to evaluate existing contractual arrangements, identify inefficiencies, design a ‘best fit’ solution and to navigate a way forward with a new vendor. This engagement evolved into a ‘Complete Print Solution’ with an enterprise wide device management platform for their head office (Adelaide) and state distribution centres (Brisbane, Sydney,Melbourne).
Marc Jacobs

The Marc Jacobs fashion house operates 280 stores and employs 1,300 staff in 60 countries and is a longstanding brand in the illustrious LVMH (Louis Vuitton Moët Hennessy) Group. Marc was the artistic director at Louis Vuitton for 16 years from 1997 to 2013.

Marc Jacobs engaged @DOCS to implement a ‘Complete Print Solution’ resulting in a 50% reduction in devices and a significant reduction in print costs whilst increasing office efficiency and employee productivity. @DOCS has enjoyed a long-term partnership with LVMH – Marc Jacobs and continues to add significant value to their organization by providing tailored printing solutions to meet their demanding needs in today’s increasingly dynamic and discerning luxury-brand market.
ASG Group

For over two decades ASG has been providing businesses with innovative, high quality, and cost-effective IT services, from business strategy and advisory, through to infrastructure and managed services.

ASG offer their customers a genuine alternative in the IT Services landscape through their ability to provide a complete digital transformation service. @DOCS deployed a ‘Complete Print Solution’ for ASG, comprising mobile/guest printing and a specialized scanning platform across 9 offices in Australia.
LFLM (Laughlin, Falbo, Levy & Moresi LLP)

LFL&M is a top 50 California law firm and the largest law firm specializing in the defense of California workers’ compensation claims with eleven offices statewide.

@DOCS were engaged to identify inefficiencies in cost and productivity in the firms print structure and to provide a better way forward. @DOCS deployed a managed ‘Complete Print Solution’ to all eleven offices, reducing the firm’s print fleet size and wastage whilst streamlining print output and increasing user efficiency.
Cranbrook School

Founded in 1918, Cranbrook is a distinguished Anglican independent day and boarding school for boys, Pre-school to Year 12 in Sydney, Australia. Cranbrook operates four campuses catering to approximately 1300 students.

Cranbrook had a considerable number of under-utilised print devices, basic print functionality and performance when it engaged @DOCS to identify cost inefficiencies, consolidate, modernise and optimise its fleet. @DOCS achieved the following results for Cranbrook –
- 20% reduction in print device fleet.
- Consolidation of print device variation from 23 different models to only 6.
- Reduction in print consumable variation from 59 product types to just 21.
- Network wide print fleet management and control, detailed reporting and analytics.
- Average printer speed/productivity increase from an average 30 ppm to 45 ppm for both colour and b&w.
- Increased functionality including document capture, standardised interface, ‘Follow You’ print release, mobile device print, interactive workflows.

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What our customers say

Testimonials

Highly Rated

4.9
out of 5

With @GROUP’s help, we were able to cut down our printing cost by 50%. Not only we were saving costs, the functionality and ease of use have also been well appreciated by staff. The transition process was seamless and the tech staff went above and beyond in helping us set up our machines. I am really impressed with the service I received and looking forward to working with @GROUP for years to come.

Shafqat Arif Corporate IT Manager
Essendon Football Club
Dealing with @GROUP Consulting has been a seamless & professional engagement. Working closely and collaboratively with Brett and Murray alleviated considerable constraints on our internal resources. Their expertise and guidance throughout all project management stages – from kick-off through to review – has been a major benefit for our school improving all our hardware, functionality and service whilst significantly reducing costs. I highly recommend @GROUP, Brett and Murray to manage and deploy all your Complete Print Solution requirements.

Peter McTier Business Process Improvement Officer Luther College
Thank you @GROUP for solving our printer requirements. Thank you Murray Silver for putting the deal together and for managing the transition from beginning to end in a professional manner. A very positive experience.

Caterina Limonta Office manager
St Columba’s College has been very pleased with the services provided by Brett and Murray as the College undertook a complete review of its mixed brand copier / printer fleet. The review of the current fleet was easily undertaken and the recommended replacement machines were rolled out seamlessly. Onsite training for staff was provided in a timely and efficient manner. The College now has a completely new suite of devices, all on the same click rate and so easy to manage. Thanks guys.

Caterina Limonta Business Manager, St. Columbas College
As the CIO of Ogletree Deakins, I have had the pleasure of working with Rich Ayares and the others at @GROUP for the past several years. Prior to the work we did with @GROUP, there was very little “strategic” in terms of how we purchased printing solutions. Their hard work, attention to detail and patience with all involved were very much part of the “secret sauce” that resulted in such a positive result. I personally found their subject matter knowledge of the industry and technology to be a perfect fit for our firm and I look forward to partnering with them for years to come.

Ken Schultz Chief Information Officer
Ogletree, Deakins, Nash, Smoak & Steward, P.C.
Murray and Brett came in and took on the challenge to refresh the print fleet for Empired. They made this an easy and seamless process, taking ownership of the outcome and guiding us through every step. We were able to reduce our ongoing print costs, while refreshing our devices and implementing features and technology to enable our staff to get the most out of the solution. I would happily recommend the team at @DOCS, and appreciate all the work done.

Matt Calder Service Delivery Manager
Empired
We were due for a printer/copier upgrade, Murray and the team at @GROUP knew exactly what we needed and made the whole transition process so easy. We left it all in Murray’s hands and he managed it from start to finish, we didn’t have to worry about anything. The ongoing service is great and Murray really goes the extra mile for us. Thanks team!

Gemma Richardson Office Manager
Wheelhouse Advisory
@GROUP commitment to client success is second to none. Their knowledge and experience specifically serving global customers is invaluable to any organization. This has translated into several high profile global managed print deployments that have all been successful because of their commitment and ability to overcome international challenges. Greg is a man of character and @GROUP are a true business partner.

Director – Enterprise Operations Fragomen, Del Rey, Bernsen & Loewy, LLP
Rick is a professional, passionate and results driven consultant that continues to find financial savings without compromising service quality. Furthermore Rick understands his clients business needs and delivers a quality outcome every time and as such I have no hesitation in recommending him and the @GROUP team.

Sam Sofianos CIO
Colin Biggers & Paisley
@DOCS has been trusted advisors to K&L Gates since 2006 and continue to provide Complete Print Solutions across our global office network. K&L Gates commercial mandate is to provide our clients with cost efficient, high-quality print and document management services. Their dedicated team of professionals have always clearly understood our objectives, without prejudice to aparticular OEM or hardware vendor, applied their market wide expertise to the consolidation of our print fleet internationally resulting in a more functional, productive and cost-effective outcome for our firm (and clients). Their continual assessment of our needs and technological updates provides ongoing benefits for the term of engagement. I therefore unequivocally recommend the services of @Docs

D

Dion Cusack Corporate Services Director
K&L Gates
As the CIO of Ogletree Deakins, I have had the pleasure of working with @DOCS for the past several years. Prior to the work we did with@DOCS, there was very little “strategic” in terms of how we procured printing solutions. Through a great deal of their dedicated work and attention to detail, the @DOCS team have been able to bring to us a strategic approach to procuring the proper printing and scanning solutions and, in doing so, saved the firm a great deal of money over what we were previously spending. Their hard work, attention to detail and patience with all involved were very much part of the “secret sauce” that resulted in such a positive result. I personally found their subject matter knowledge of the industry and technology to be a perfect fit for our firm and I look forward to partnering with them for years to come.

K

Ken Schultz Chief Information Officer
Ogletree, Deakins, Nash, Smoak & Steward, P.C.
@DOCS commitment to client success is second to none. Their knowledge and experience specifically serving global customers is invaluable to any organization. This has translated into several high profile global managed print deployments that have all been successful because of their commitment and ability to overcome international challenges. Whether procuring, supporting or providing a first-class customer experience, the @GROUP team’s ability to navigate the complexity that comes with multi-national deployments provides a seamless solution you can rely on. Bridging the gap between global providers, who most often work independently based on region, takes knowledge and skill to navigate and the team from @DOCS have in my opinion mastered this and are a true business partner.

M

Mike Verdello Director
Enterprise Operations: Fragomen, Del Rey, Bernsen & Loewy, LLP